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BIGGBY COFFEE EXAM 2025 QUESTIONS AND ANSWERS PERC - ....ANSWER ...-P-perception by the customers that we respect their time and move them as quickly as possible E- every customer leaves the store in a better mood than when the customer arrived R- recognize each customer as an individual C- consistently produce a high quality beverage Mission Statement - ....ANSWER ...-Create one new BIGGBY COFFEE fanatic per day, per store, who will actively promote us to others Which pair of procedures most directly effect P of perc? - ....ANSWER ...-Greet customers within 3 steps of the door; Thank customers for their patience when service is slow Which pair of procedures most directly effect E of perc? - ....ANSWER ...-Engage customers with energy, excitement, and enthusiasm; run laps every 15 mins Which pair of procedures most directly effect R of perc? - ....ANSWER ...-Learn customers' names, drinks, and stories; Which pair of procedures most directly effect C of perc? - ....ANSWER ...-Never serve lattes with more than 1/2" of foam; Use exact measurements when preparing drinks- don't guess …FOR DTUDY PURPOSES ONLY…©️2025 ALL RIGHTS RESERVED… 1