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Zarraffa's Coffee Fairfield Barista Exam 2025 Questions and Answers MISSION STATEMENT - ....ANSWER ...-Zarraffa's Coffee strives to make an individually perfect cup of coffee - every time! ZARRAFFA'S COFFEE EXPERIENCE: This is simply described as the ultimate product and service experience, when combined, will guarantee return patronage. There are four keys to meeting the customer's expectation of the Zarraffa's Coffee Experience: - ....ANSWER ...-Our attention to detail in everything we do, Superior Product Quality, Always Consistent, Superior Customer Service THE ZARRAFFA'S WAY 'the Way we do the things we do'. The three primary things to remember - ....ANSWER ...-Freshly roast our own coffee beans, Quality and consistency of our beverages through attention to detail, We exceed expectations in customer service THE ZARRAFFAS WAY Zarraffa's Coffee has five key pillars to its customer service. ....ANSWER ...-Acknowledge / Greet, Eye Contact, Warmth, Converse, Can-Do Attitude ZARRAFFITE- A - DAY (4 things) - ....ANSWER ...-A customer who is 'devoted' to the Zarraffa's Coffee quality and experience. A customer who becomes a Zarraffa's Z Card member. A person who will travel to your store for their Zarraffa's Coffee rather …FOR STUDENTS ONLY…©️2025 ALL RIGHTS RESERVED… 1