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BIGGBY FINAL KNOWLEDGE TEST 2025 QUESTIONS AND ANSWERS Mission Statement - ....ANSWER ...-Create one new BIGGBY COFFEE fanatic per day, per store, who will actively promote us to others. Direct effect of P - ....ANSWER ...-Greet customers within 3 steps of the door; thank customers for their patience when service is slow. Direct effect of E - ....ANSWER ...-Engage customers with energy, excitement, and enthusiasm; run laps every 15 minutes. Direct effect of R - ....ANSWER ...-Learn customers names, drinks, and stories; make suggestions to customers who do not know what to order. Direct effect of C - ....ANSWER ...-Never serve lattes with more than 1/2" of foam; use exact measurements when preparing drinks--don't guess. Five Minute Rule - ....ANSWER ...-All products must be available with the door unlocked 5 minutes before and after open/close. What concentration should sanitizer be and how long should dishes be submerged. ....ANSWER ...-150/200ppm + 1 minute …FOR DTUDY PURPOSES ONLY…©️2025 ALL RIGHTS RESERVED… 1