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BIGGBY TEST 2025 QUESTIONS AND ANSWERS P of PERC - ....ANSWER ...-Perception by customers that we respect their time and move them as quickly as possible. E of PERC - ....ANSWER ...-Every customer leaves the store in a better store than when the customer arrived R of PERC - ....ANSWER ...-Recognize each customer as an individual C of PERC - ....ANSWER ...-Consistently produce a high quality beverage To which letter of PERC does this relate? Greet customers within three steps of the door. - ....ANSWER ...-P To which letter of PERC does this relate? Make suggestions to new customers who need help figuring out what to order. - ....ANSWER ...-R To which letter of PERC does this relate? Never serve lattes with more than 1/2 inch of foam. - ....ANSWER ...-C To which letter of PERC does this relate? Thank customers for their patience when it gets busy and the line slows down. - ....ANSWER ...-P To which letter of PERC does this relate? Keep the lobby and restrooms clean by running laps every fifteen minutes. - ....ANSWER ...-E …FOR DTUDY PURPOSES ONLY…©️2025 ALL RIGHTS RESERVED… 1