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WGU ITIL V4 EXAM 2025 QUESTIONS AND ANSWERS Governance - ....ANSWER ...-Enables the organization to maintain the alignment of its operations with the strategic direction determined by its governing body. ITIL (Information Technology Infrastructure Library) - ....ANSWER ...-A good- practice guidance applicable to all types of organizations that provide services to businesses. ITIL framework - ....ANSWER ...-A source of good practice in service management. ITIL guiding principles - ....ANSWER ...-Help to guide organizational decisions and actions and ensure a shared understanding and unified approach to ITSM throughout the organization. ITIL practices - ....ANSWER ...-Enhance the flexibility of the service value chain by supporting multiple chain activities SVS (service value system) - ....ANSWER ...-Describes how the components and activities of an organization interact to create value through IT-enabled services. The ITIL service value chain - ....ANSWER ...-A flexible model for the creation, delivery, and continual improvement of services. …FOR STUDENTS ONLY…©️2025 ALL RIGHTS RESERVED… 1