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ITIL® 4 Foundation (Practice Exam #4) 2025 Questions and Answers Identify the missing word(s) in the following sentence. Service management is a set of specialized organizational [?] for enabling value for customers in the form of services. ....ANSWER ...-Capabilities What is the definition of a configuration item? - ....ANSWER ...-Any component that needs to be managed in order to deliver an IT service Identify the missing word(s) in the following sentence. An incident is a(n) [?] interruption to a service or reduction in the quality of a service. - ....ANSWER ...- Unplanned What is the purpose of the 'change enablement' practice? - ....ANSWER ...- Ensuring that risks are properly assessed, authorizing changes to proceed and managing a change schedule in order to maximize the number of successful IT changes. What is the purpose of the 'deployment management' practice? - ....ANSWER ...- Moving new or changed hardware, software, documentation, processes, or any other service component to live environments. What is the purpose of the 'service level management' practice? - ....ANSWER ...- Setting clear business-based targets for service performance so that the delivery of a service can be properly assessed, monitored, and managed against these targets. …FOR STUDENTS ONLY…©️2025 ALL RIGHTS RESERVED… 1