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CERTIFIED TRAVEL AGENT GLOSSARY EXAM 2025 QUESTIONS AND ANSWERS A-B-C method- - ....ANSWER ...-A time management strategy that allows you to arrange your daily tasks according to priority. Accidental death and dismemberment insurance- - ....ANSWER ...-Coverage provides cash payment for accidental loss of life or limb while traveling. Acknowledge- - ....ANSWER ...-Listening technique used to show customers that you value what they are saying. Acquiring bank- - ....ANSWER ...-The bank with the relationship with the merchant. The bank acquires—or accumulates—the credit card purchase slips for processing into the payment system. Active listening- - ....ANSWER ...-Listening that occurs when a person takes the responsibility to understand something, without any prejudgment, by inviting the communication to continue. Active Listening- - ....ANSWER ...-The level of listening that requires our highest degree of involvement; listening to help others by using verbal and nonverbal responses to express empathy for the speaker; listening for feelings and emotions. …FOR DTUDY PURPOSES ONLY…©️2025 ALL RIGHTS RESERVED… 1