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SHIFT LEAD CERTIFICATION QUESTIONS - TEAM LYDERS EXAM 2025 QUESTIONS AND ANSWERS What do you do if an employee is injured? - ....ANSWER ...-Call 911 if necessary. Call Area Coach and General Manager. Fill out and scan/email or phone scan and send in employee injury report form found on TeamLyders under Resources>Security & Loss Prevention>Injury Form. What do you do if a customer is injured? - ....ANSWER ...-Assist customer using E.A.R.S., Call 911 if needed, Call Area Coach and General Manager, Do not authorize treatment or payment, Do not accept fault, Fill out and email in customer injury report form in from teamlyders.com What do you do in the event of a fire that is controllable? - ....ANSWER ...-Let the team know there is a fire. Attempt to put it out. Use PASS method with extinguisher. Use Ansul system for grease fires. What do you do in the event of an earthquake? - ....ANSWER ...-Have everyone stand inside doorways. If outside stay away from buildings, power lines, and trees. Check for injuries, gas or water leaks, and fire hazards after quake ends. ...©️ 2025, ALL RIGHTS RESERVED 1