Content Preview

Naham Exam 2025 Questions and Answers AIDET - ....ANSWER ...-acknowledge, introduce, duration, explanation, thank you Press Ganey - ....ANSWER ...-provides patient service satisfaction surveys, used for both public relations & performance improvement KPI - ....ANSWER ...-Key Performance Indicator KPI Example - ....ANSWER ...-Preregistration percentage, wait times, accuracy rate, pos collections, productivity HEAT - ....ANSWER ...-Hear them out, empathize with the customer, apologize, take responsibility for actions PPE - ....ANSWER ...-personal protective equipment EMTALA - ....ANSWER ...-Emergency Medical Treatment and Active Labor Act Medicaid - ....ANSWER ...-A federal and state assistance program that pays for health care services for people who cannot afford them. Medicare - ....ANSWER ...-A federal program of health insurance for persons 65 years of age and older …FOR STUDENTS ONLY…©️2025 ALL RIGHTS RESERVED… 1