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1|Page CPI CERTIFICATION TEST EXAM|| ACCURATE AND FREQUENTLY TESTED QUESTIONS AND 100% CORRECT ANSWERS WITH RATIONALES|| LATEST AND COMPLETE UPDATE WITH EXPERT VERIFIED SOLUTIONS|| SURE PASS!! 4 Behavior Levels - ANSWER: 1. Anxiety 2.Defensive 3. Acting Out Person 4. Tension Reduction Staff Attitude and Approach to Anxiety - ANSWER: Be Supportive an emphatic non-judgemental attempt to alleviate anxiety Staff Attitude and Approach to Defensive - ANSWER: directive-attempt to control the situation and begin to set limits Staff Attitude and Approach Acting Out Person - ANSWER: non-violent physical crisis intervention Staff Attitudes for Tension Reduction - ANSWER: therapeutic rapport decrease in energy regaining of rationality integrated Experience - ANSWER: we can set the tone for whether or not the behavior escalates or de-escalates non-verbal-proxemics (personal space) - ANSWER: area surrounding your body considered an extension of self. 1 1/2 to 3 feet (typically) culture, height, gender, age, status, appearance, and familiarity.